Top tasks
If you’re not yet signed up to My Business Stream, there are some things you can do right here.
More account actions
We always recommend signing up to My Business Stream as the best way to manage your account. However, some essential tasks can be carried out here.
Useful information
Find instant answers here or get in touch with one of our friendly experts.
Contact us
Here are the ways to get in touch with us directly.
Ways to save
Practical tips and advice to reduce your water costs.
Emergencies
Guidance when you need urgent assistance.
Transparent billing
Information to help you understand your bill and charges.
Payments & refunds
How to pay a bill, claim a refund or find support with payment concerns.
Charges
Find a breakdown of water and waste water charges.
Moving premises
Find help if you’re moving in, moving out or just changing address.
Combine sites or services
Manage everything from one place with Business Stream.
Help with your meter
Switch to a metered supply, resize your meter, resolve meter issues.
Smart meters
All you need to know about the national roll out.
Charity exemption (Scotland)
Find out if you’re eligible and how to apply.
Accessibility
We offer a number of options for our customers with specific needs.
FAQs
Find answers to your most common questions.
Disputes & complaints
Here are the steps to follow if you wish to dispute a bill or make a complaint.
Online shop
Save water and money with our easy-to-install devices.
Need to speak to someone?
If you can’t find the information you need here, please get in touch with our friendly customer services team. We’re here Monday to Friday from 9.00am to 5.00pm.
Our award-winning customer services team is on hand to help
Putting customers first
At Business Stream, we’re committed to getting things right; like providing you with an accurate bill, and friendly, expert customer service. But we’re also committed to doing much more. As your trusted partner we’ll support you to reduce your water consumption and make savings.
