Getting a water meter installed gives you greater control of your water bills and can be a big step towards saving money. Find out more here.
Smart meters
The rollout of smart meters in the UK is a key part of the strategy to reduce demand, cut leakage and empower customers to use water more efficiently.
It is being managed by the regional water wholesalers, who will work with water suppliers like us to let you know in advance when your smart meter will be fitted. Once installed and operational, you’ll have access to more detailed consumption data that can help you make smarter decisions about water use. It’s a simple step that could make a big difference to your business and to the environment.
Data & insights
Knowledge is power. We provide you with the data you need to stay in control and mitigate risk. Powerful tools such as Intelligent Water Management reporting offer access to valuable efficiency insights, including consumption alerts and benchmark reporting.
FAQs
Yes, we would encourage you to keep a record of your meter reads where possible. Don't forget, only take a meter reading if it is safe to do so. Some meters are located in awkward places. If this is the case, then let one of our meter readers do it for you.
Your water meter may not always be easy to locate; over time structural changes to properties and external roadworks can mean that access might not always be clear or safe. Our trained field team will schedule to read your meter periodically, but we understand that some customers like to monitor their own usage.
It’s best to initially contact a plumber if you can't locate the meter. We've teamed up with SNIPEF to give you online access to a database of licensed plumbers in Scotland. If your site is in England, we recommend contacting a licensed plumber who'll be able to help you.
Please remember to only read your meter if it's safe to do so.
You can provide meter reads as often as you like. The more water meter readings we have, the more accurate your bills will be. Take regular readings and submit them online to build up a clearer picture of what you use.
Business Stream will read your meter twice every year. Quarterly billed accounts will have two actual reads and two estimated reads. We encourage every customer to read their own meter if possible, to ensure that your bills are always accurate. Your meter reading schedule will depend on when your account is billed.
You can submit a meter read wherever you are, whenever you like online or by calling us on 0330 123 2000. If, after an estimate, you'd like to receive an accurate bill, simply submit your meter read by your preferred method. We'll send you a bill to confirm what you owe.
If you're unable to read your meter for whatever reason, don't hesitate to let us know. Get in touch online or call us on 0330 123 2000. We'll send a member of our team to read it for you.
If you’d like to apply for your meter to be moved, you can call us on 0330 123 2000 and one of our team will be happy to help you.
