The location of your meter is printed at the top of page two of your bill. Use the form below to let us know if you can't find it or you think it may have been relocated. Please also let us know if you can’t safely access your meter. For instance, it may be located at height, beneath the middle of a road, inside a locked cupboard or perhaps you can’t lift the lid. Whatever the reason, please provide us with as much detail as possible and we'll get back to you.
Difficulty finding or accessing your meter
Your meter is broken or damaged
If there's a problem with your water meter, we'll be able to work with your wholesaler to get it sorted out. Complete the form below with as much detail as you can and we'll let you know what happens next.
Submit a meter reading
You can submit a meter reading anytime online by clicking the button below. If you prefer, you can submit a reading over the phone by calling one of our friendly advisers on 0330 123 2000. They're available Monday to Friday, 9.00am to 5.00pm.
