There’s a lot more to your water supply than a regular bill. We’re here to support you with a range of advice and services, many free of additional charge. We also offer enhanced services that deliver real added value by saving you time and money and helping you avoid water-related risks to your business. All of this is backed by award-winning customer service and extensive expertise.
More than just H2O
Our commitment to customer care
Our promise to you is enshrined in our Customer Care Charter and multiple industry awards for excellence in customer service.
Fair pricing
We offer competitive deals with no hidden fees, special tariffs and tailored contracts.
Easy account management
From our fast and easy online portal to our friendly customer advisors, we provide simple and seamless access to information and account tools.
Ways to save water and cut costs
Our handy tips and downloadable step-by-step guides are designed to help you improve your water efficiency and lower your bills.
Emergency advice & support
From leaky pipes to supply outages, we’re at your side. We can also help you guard against risks to your business with emergency and contingency planning.
Help with new connections
Our expert team can support you in applying for a new water network connection through Scottish Water, the water wholesaler.
Apply for a reassessment
If your charges are based on your property’s rateable value, you might save money through reassessment or by switching to a metered supply.
Making the most of data
Frequent and accurate meter readings result in accurate bills and can offer valuable insights into your water use. Find out how our data tools can help.
Smart meters
The rollout of smart meters in the UK will help reduce demand, cut leakage and support more efficient water use. Learn more about here.
As a licensed supplier, we are governed by standards set out by the regulators: the Water Industry Commission for Scotland (WICS) in Scotland and Ofwat in England. Because non-household water is a competitive market in the UK, customers are free to switch supplier and renegotiate their terms of supply.
Find out more about our services
Our friendly experts would love to know more about your water and waste water needs. Tell us a bit about your business and we will work with you to develop a cost-effective solution that will help you get the most from your water supply.
