Water & waste water charges

Your water bill includes water, waste water and drainage charges. Here you’ll find a breakdown of these charges in Scotland and England.

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Charitable exemptions

Find out how to apply for a charitable exemption from your water, waste water and drainage charges. The scheme, set up and regulated by Scottish Water on behalf of the Scottish Government, supports charities with the cost of their water and waste water bills. 

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More help with charges

Understand my bill

We know that utility bills can be complex and confusing. If there's something you're unsure about, take a look at our easy bill explainer.

Find it here

Vacant properties

Industry rules on billing vacant properties vary, depending on whether you’re in England or Scotland. 

Learn more

VAT on water bills

Most businesses don't pay VAT on water bills but some do.

Here are the rules
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Need more information?

If you have questions about your water and waste water charges and can’t find what you’re looking for here, simply get in touch.