My Business Stream gives you full control, allowing you to manage your account online at any time. View and pay your bills, submit a meter reading, update your details and more. It's quick and easy to set up. All you need is your Customer Reference Number (just one if you have multiple premises), your unique email address and the related billing address postcode.
Convenient payment options
We offer a wide range of payment options to suit your needs, whether that’s monthly direct debit, online payment, over the phone via credit or debit card, or internet banking. Choose the method that's easiest for you.
Responsive customer support
We provide lots of ways for you to reach us at a time that suits you. These include 24/7 account access via My Business Stream, the option of speaking directly to our friendly and helpful customer service team (Mon-Fri 9.00am - 5.00pm), live webchat and out-of-hours emergency support.
We aim to answer 95% of calls within 80 seconds, and if we can’t, you can request a call back. We always aim to resolve your enquiry on first contact but if your query is more complex and we need more time, our water experts will keep you updated and give you an expected timeline for resolution.
