Sometimes your water supply may be turned off for scheduled mains upgrade works. Your wholesaler should keep you informed of any planned interruptions to your supply.
Occasionally, emergency works may unexpectedly affect your water supply. If you experience problems as a result of this, please contact your wholesaler directly.
If your water is occasionally milky or discoloured, don’t worry – this is normal and the water should be perfectly safe. But if your supply develops a new taste or smell that’s particularly strong, you should contact your wholesaler. The same applies if you are having problems with water pressure.
It’s important to act quickly when you discover a burst or frozen pipe. Follow our simple steps below or download our guide to help minimise damage.
Close the stop-valve straight away, then open all hot and cold taps until they run dry. Less water in the system will minimise flood damage.
If there is a chance that water might come into contact with any electrical wiring or fittings, turn off your power.
Bind the burst pipe tightly with cloth or tape or use a pipe clamp to fix the problem until a plumber can make a permanent repair.
Make sure that turning off your water hasn’t affected the supply to nearby premises. Call in a registered plumber to replace the burst pipe urgently. Wasted water costs money, so let us know what’s happened. We might be able to take your burst pipe into account when calculating your next bill.
Closing the stop-valve will minimise flooding first and foremost. Check for any obvious damage to pipes that may indicate a burst. If you notice any damage, call a plumber immediately.
In a frozen pipe, the water doesn’t have anywhere to go and switching on your water heating system at the same time could result in a burst pipe.
Wrap a heated cloth around the pipe or use a hot water bottle. Open the closest tap and start thawing from the tap backwards.
Applying a flame directly to a frozen section of pipe is a fire hazard and will only cause more damage to your water system.
Once you’ve dealt with the emergency, there are steps you can take to recover your costs, prepare for any future emergency and even help avoid them in the first place.
If you have had a burst pipe, you may be eligible for an allowance to help cover the costs of the excess water that’s been used.
Display this handy guide prominently in your premises to help you and your staff take control in an emergency.
We can’t prevent a wholesaler supply outage, but we can help keep your business running if it happens.
Knowledge is power. We provide you with the data you need to stay in control and mitigate risk.
We can help you spot leaks early, find and repair them quickly before a drip becomes a flood.
