As one of the UK’s largest water retailers in the UK and a trusted service provider to over 300,000 business customers, we’re here to help businesses and public sector organisations:
> reduce water consumption,
> improve their carbon footprint and,
> make financial savings.
Thank you for visiting our stand at Sustainability Live London 2024.
A bit about Business Stream
With over 16 years' experience of operating in a competitive water market - longer than any other retailer - we provide a range of services to businesses across the country including billing, water efficiency support and water and waste water management solutions.
Our value added services
In addition to providing water and waste water billing services, we also offer a wide range of innovative value-added services and solutions delivered by our team of over 300 industry specialists to help our customers benefit from financial and environmental savings. More information on some of the services we provide are included below.
Water Efficiency
As a responsible water retailer, we’re committed to supporting our customers to only use the water they need. To achieve this aim, we’ve pledged to help our customers save up to 20% of the water they use by understanding and tracking their consumption, as well as identify practical interventions that will help to reduce water waste – delivering both financial and environmental savings.
Our team have extensive knowledge in delivering water efficiency measures, including both virtual and on-site water audits and installing water efficiency technology, to help our customers better understand how and where they can save water.
Comprehensive reporting for your sites
Our Power BI reporting functionality encompasses two reporting suites known as Intelligent Water Management (IWM) and Single View of Portfolio (SVOP). IWM is a suite of analytical reports giving customers access to consumption alerts, meter optimisation data and benchmark reporting with the click of a button. Our SVOP tool provides customers with a holistic view of the data for all their sites including meter data, billing performance, consumption reporting and online query management. In addition, our customers can also use this reporting tool to understand the carbon impact of their water use.
SVOP reporting
IWM reporting
Consumption monitoring
We can provide Automated Meter Readers (AMR) which is a device, fitted to a site’s water meter, that monitors water usage by taking a meter reading every 15 minutes and automatically transmitting the reads to our online portal, Utility Manager.
In a few simple steps, customers are able to access the data for their site(s) to understand their water usage and quickly notice any spikes in consumption, which could suggest a leak. Our team of experts will also monitor this data and alert customers to any potential issues, helping to avoid unnecessary costs.
Leak detection
A water leak can be costly to a business so it’s important it’s spotted and repaired quickly and efficiently. That’s where we can help. Not only do we provide a proactive approach to leak detection with our teams continually monitoring water usage for any unusual spikes, but we also provide non-intrusive leak assistance surveys.
Once we’ve confirmed a leak, we can provide an end-to-end repair and reinstatement service. Our qualified Civil Works team will use the output from the leak report to pinpoint and repair the burst.
Water and waste water connections
For businesses with sites in Scotland, our expert team can also support customers to apply for a new water network connection through Scottish Water, the water wholesaler.
Our connections assistance service is designed to streamline the new water and/or waste water connections process, decreasing the time it takes for a connection to be approved and installed. Our team have unrivalled experience in completing all the required forms to get businesses connected and can offer support across each stage of the process.
Mains connections
As well as our desk-based connections assistance, we also provide all physical works associated with the installation of pipes in the ground. From installation and testing through to final connection, we have the expertise to connect premises to the mains water supply.
Our team will manage the project every step of the way including any digging that’s required, the laying of pipework (including any pipework required on public roadways) and surface restoration after the works are completed.
How we’re making a positive difference
In September 2019, we launched our vision to make a positive difference to our customers, our people, the environment and our local communities and since then we’ve launched a wide range of initiatives to support our ambitions and drive positive change.
Our approach to sustainability is assessed annually through EcoVadis, the world’s largest sustainability platform. In November 2023 we achieved a Gold rating (74) – placing us within the 97th percentile of participating companies.
And in August 2024 we became members of the United Nations (UN) Global Compact to support our ambitions to contribute to the delivery of the UN’s Sustainable Development Goals.
You can find out more about our commitment to delivering our vision in our latest Sustainability Report.
