If your business is experiencing a period of financial hardship or you have concerns about making payments, we’re happy to work with you to get things back on track. For instance, we offer a range of payment plans to help spread your costs through monthly payments.
Our friendly team is here to help. Don’t hesitate, get in touch today.
We'll find the solution that works for you
What happens if I'm unable to pay?
We’re here to help. If you’re unable to make a payment, please contact us on 0330 123 2000 as soon as possible. We’ve provided further details below on the process we will follow if we don’t receive payment and/or you do not contact us.
Next steps
Here are the steps we'll follow if we don't receive payment
Reminder notifications
We’ll contact you via telephone, letter and/or text message with a friendly reminder of your overdue balance and guidance on how to contact us if your business is in financial hardship and/or if you have any concerns regarding payment.
Final reminder
If payment is not received and you don’t contact us to discuss any concerns you may have regarding payment, we’ll send you a letter advising you of our intention to take further action, which may include referring your account to a debt collection agency, disconnecting your supply or taking legal action to recover the balance.
Third party escalation
If you still haven’t made payment and/or contacted us to discuss your account, we’ll instruct a third party to act on our behalf to recover your balance, which may include a site visit to discuss your account. Failure to make timely payments will result in information on your payment experience being shared with credit reference agencies, which could impact your ability to raise credit in future.
Court action
If we still don’t receive payment or any contact from you, we may have to take court action to seek payment of the outstanding debt, including court costs and interest. Any court judgement obtained may be enforced against you with immediate effect, and may include insolvency proceedings, third party order and/or seizure of goods.
FAQs
If you’re struggling to make payments or have concerns about making payment, we offer a range of monthly payment plans to help spread your costs. Please contact our dedicated team on 0330 123 2000.
If you're moving out of your property then please click here to let us know your move out date and final meter read. This will help to ensure your final bill reflects your actual consumption and you're only charged for the water that you used.
If you're having any issues making payments then we’d be happy to help you find a flexible payment plan that will work for you. Please contact one of our friendly advisers on 0330 123 2000 for more details.
