It’s quick and easy to submit a reading via My Business Stream, where all your account information is securely stored.
Submit a meter reading
The best way to ensure your water bill is accurate is to submit regular meter readings.
Transparent billing
If you need any help understanding your bill, you’ll find all you need in our help centre. As well as a handy bill explainer, you can also ask to receive your bill in a more accessible format, such as large print or braille. And if you feel your bill is unusually high, we can help with that, too.
Automated meter readers (AMR)
These devices, fitted to your water meter, monitor water usage by taking readings every 15 minutes and transmitting them to the AMR portal.
You can access detailed data for your site(s), understand water usage patterns and quickly identify spikes in consumption that could indicate a leak. Our experts will also monitor this data and alert you to any potential issues, helping you avoid unnecessary costs.
Smart meters
The rollout of smart meters in the UK is a key part of the strategy to reduce demand, cut leakage and empower customers to use water more efficiently.
It’s being managed by the regional water wholesalers, who will work with water suppliers like us to let you know in advance when your smart meter will be fitted. Once installed and operational, you’ll have access to more detailed consumption data that can help you make smarter decisions about water use. It’s a simple step that could make a big difference to your business and to the environment.
