Disconnections

There is a regulated process for disconnecting a water supply. We can help you with this process.

For sites in Scotland

Please complete a disconnection application form and send it to our team at CTT@business-stream.co.uk

Download application form

It can take up to six weeks for a water disconnection to take place after this is deemed feasible. Remember, you cannot disconnect the water supply yourself, this must be done by Scottish Water as the meter and pipework belong to them.

Disconnection for non-payment

Your water may be disconnected if you haven’t paid your bills for some time. Don’t worry, we’ll reconnect you as soon as you’ve made payment, although there will be a charge for this. The Water Industry Commission Scotland regulates this process and has a useful document that tells you how this works.

Go to WICS document

FAQs