One retailer, one bill, less hassle

• You may receive your water and waste water bills at different times and in different formats which can make managing your finances more difficult.
• Your charges could also be based on different consumption information, potentially leading to surprise bills.
• If things go wrong it can be confusing which retailer to contact for support which can cause you unnecessary stress. You're even at risk of being charged for services you haven't used, especially when it comes to moving premises, or if your business closes. This happens when your water retailer doesn't update the market about the change meaning we aren't notified.
• Likewise, if you move into a new premises, if your water retailer doesn't update the market with your new address, you could receive unexpected large back-billed charges.

Managing your water and waste water charges separately can be frustrating, potentially expensive and eat into too much of your valuable time.

We're here to help.

• One online bill for both water and wastewater instead of two separate bills. This can be easily accessed via our online portal, My Business Stream available 24/7.
• Your water and waste water charges will be shown on one simple bill. And by paying by Direct Debit, you'll find controlling your budget less time consuming and more predictable.
• More control of your overheads - by having one retailer you'll reduce the risk of things going wrong and can relax knowing everything can be handled in one place.
• One point of contact if things do go wrong - our award-winning Customer Service team will be on hand to resolve any and all issues you may have, without having to pass you to another retailer.

Plus, with Business Stream, there won't be a change to your tariff - and as an additional bonus, you'll receive a cashback credit on your Business Stream account*