Landlord billing issues

If you think you’re being incorrectly billed for your water or waste water by both us and your landlord, it’s best to double check with your landlord first.

Over the shoulder of a woman reading a water bill and holding a pair of glasses

Clarify who's responsible

Check which parts of your water and waste water charges are paid by them and which are paid for by you. Water and waste water charges can be split between landlord and tenant, so you might find that you are liable for a part of the bill that you didn't realise you were.

If you’re sure you’re being billed incorrectly, let us know using the form below, providing as much detail as possible. We’ll look into it and make any required changes to the billing for your property.

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Or call us

Our friendly advisers are on hand to help Monday to Friday, 9.00am to 5.00pm.