Payment options

We’re delighted to offer additional payment arrangements, which include enhanced discounts for annual deposits and annual payment in advance.

Over shoulder of woman looking at bill in her right hand, holding glasses in her left hand

You’re safe with us

We remain the most financially resilient Licensed Provider in the market. To provide added assurance on the protection of any advanced payments, you can opt to change your preferred payment option at any time during the Framework contract by simply providing 30 days’ notice of your new preferred option.

The three-month advanced payment limit has been removed by the Water Industry Commission for Scotland (WICS) for those Licensed Providers who signed up to WICS voluntary standard licence conditions on financial resilience and customer support measures. We’ve signed up to both of these voluntary licence conditions which means we can offer flexible, attractive tailored pre-payment arrangements to all PSS customers in return for additional savings.

Payment arrangements available

Your exact discount will vary depending on the services you use, but there are opportunities to unlock even greater savings. By choosing one of our advance payment options, you can reduce your costs further and secure guaranteed savings on your water bills. Our current payment options include:

 

Deposit options (up to 4.5% additional discount)

Secure one of our highest available discounts by making a single upfront refundable deposit payment covering up to 12 months. This option gives you:

  • Up to 4.5% additional discount on all charges
  • Predictable monthly billing with discounted rates applied throughout the year
  • Full return of your deposit at the end of the contract (or earlier if you switch payment arrangements).

Please note, monthly invoices will still be issued and payable as normal.

 

Payment in advance (PIA) options (up to 2.8% additional discount)

Reduce your annual costs with a one‑off discounted payment covering up to 12 months of protected charges. You’ll benefit from:

  • Up to 2.8% additional discount
  • Flexible payment choices for the PIA period
  • Full transparency through 6 and 12‑month reconciliation statements that track actual charges against the PIA amount
  • Refunds issued if your actual costs come in lower than projected.

Payment options available

Process payments faster with BACS and Direct Debit

Direct Debit and BACS offer you fast, convenient payment processing.

  • If you choose Direct Debit, we’ve provided you with a Direct Debit mandate in your welcome email. Please complete it and return it to us at framework2024@business-stream.co.uk. If you haven’t received your welcome email, please contact your Account Manager directly or email publicsector@business-stream.co.uk.
  • If you choose BACS, please use the following bank details to set up payments: Sort code: 30-00-02 | Account number: 03029919 Account name: Business Stream

 

Important

Please include your customer reference number and billing address on any payment remittances and send to cashiers@business-stream.co.uk or to your Account Manager. Please note, payment is required within 30 days of the invoice date.

Unfortunately, we can’t accept any payments made by credit card or cashback card payments.

Integration with Monitoring & Targeting (M&T) companies

We’ll continue to engage and work closely with M&T providers. This will include scheduling a series of meetings with representatives from each M&T provider and our Billing, IT and Data teams to ensure we can meet and exceed the new Framework requirements before the first bills are issued. We’ll also facilitate tripartite forums with you and the M&T providers to identify opportunities to further enhance the process and exceed your requirements.

Connections & disconnections support

Under the Scottish Procurement Framework, you receive connections support free of charge.

Connections

To request a new connection, simply contact your Case Owner or Account Manager with the details, and we’ll take care of the rest. Our New Connections Specialists will coordinate all aspects of your application. We’ll even handle the applications to Scottish Water on your behalf. You can find out more by visiting the connections section of our website.

Find out more

Disconnections

Alternatively, if you need to apply for disconnection services, just let your Case Owner or Account Manager know and we’ll handle the rest, including your application and meter removal requests to Scottish Water. You can find out more by visiting the disconnections page on our website.

Find out more