Our services to you

Current services

As part of your bespoke Public Sector Scotland (PSS) package, our current service offerings include:

Simple billing and easy payment methods
Intelligent Water Management - insights and reporting for your consumption
Dedicated PSS Customer Service team
My Business Stream online customer portal including ability to add, amend or remove sites easily
Free connections assistance service
Water consumption and cost reporting insight and analysis
24/7 emergency support
Free automated meter reading (AMR) on meters 50mm or above
Trade effluent management and risk control
Flexible funding options
Annual Water Efficiency Fund
Dedicated PSS phone line.

We’ve increased our Water Efficiency Fund to £100k per year
We’re providing free automated meter reading (AMR) on all ‘loggable’ meters 30mm or above which are not currently logged
Discounted AMR pricing for 25mm meters and below
100 days of free on-site leak detection surveys across the Framework term
Enhanced billing - AMR index reads taken closer to the bill date (three days in advance instead of five days)
Quarterly training webinars
Webchat available on My Business Stream
Ability to track queries and complaints progress on My Business Stream
Consolidated bills issued within five days of the month end
Scheduled meter readings for bill accuracy
Facilitated meetings between you, us and your chosen M&T provider
Providing a suite of new interactive reports and dashboards, powered by PowerBI
Providing new user guides and video tutorials
Regular regional Water Forums
Educational water efficiency workshops for customers and their suppliers
Free online benchmarking tool to assess your water consumption
Connections Assistance Service
Water related data projects each year, and
We’re offering enhanced advanced payment options including enhanced discounts for annual deposit and payment in advance.